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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-17-2015 05:39 AM

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I have a similar problem with the print control panel buttons of my printer not working at all. I have tried the hard reset but to no avail. please do suggest if there is any other solution i can try to solve this issue. all the printer functions are working through the PC.

thanks

SS

‎06-16-2016 09:12 PM - last edited on ‎06-17-2016 05:18 PM by Retired

HP Recommended

Can u send for me it steps please! If it hold a Power button+X(Cancel)+last of ,for screen, button  don't need! How to run MGF MODE or it printer have any hidden menus! If u know send step of pressing buttons please! [personal information removed] Thanks!!!

‎06-16-2016 09:36 PM

HP Recommended

 Please send for me steps of hidden menus! Deskjet 3050 All-in-One J610a  

@Rich1 wrote:

That could be the problem.  Water and electronics are not a good mixture.  We could try a semi full reset if you want.  I don't know that it would work since the buttons are not responding.  I would need you to agree to not publish the steps.  I can send them by private post.  If it works, it will clear the memory of the printer and return it to factory defaults.  If it is on a wireless network, it would be taken off and would need to be put back on.  Let me know if you want to try it. Hard resset swith off printer press and hold   power button+cancel+last of screens button!!!


 Many Thanks!

‎10-07-2016 02:18 AM

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Same problem. But the only thing is the power button cannot open or it doesn't respond. While the other buttons lit up. But doesnt work to. Help me please.

‎03-31-2017 02:00 AM

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I have similar problem here the worse is if I send a work it will show printing for a while which after it shows error in printing. Please help

‎04-01-2017 09:11 AM

HP Recommended

@DECENCY-4U

This is a great location to get assistance! I read your post and see that you are getting error in printing message. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to computer, wired or wireless?
  • Which operating system is installed on the computer?

Meanwhile:

Reset the printer.

  • Remove the power cable from the printer when it is turn on.
  • Press and hold the power button for 60secs.
  • Connect the power cable to the printer and directly to the wall outlet.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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