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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
toledosharon
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Message 1 of 2
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CARTRIDGE IS FOR OLDER GENERATION OF PRINTER

HP Recommended
HP OFFICEJET 4620
Microsoft Windows 10 (64-bit)

AFTER I INSTALLED INK CARTRIDGES THIS ERROR MESSAGE CAME UP CARTRIDGE IS FOR OLDER GENERATION OF PRINTER, AND IT WON'T PRINT AT ALL.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @toledosharon

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting a cartridge error saying the cartridge is for an older generation of printer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the printer was working fine?
  • Did you change the cartridge recently?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2pxBJ50

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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