• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-28-2013 10:44 AM

HP Recommended

I have a brand new CP5225 Color Laserjet Professional. The error will not allow me to set this printer up. Is there a sensor or arm that is stuck and causing the printer to think it's output tray is full?

2 REPLIES 2

‎09-10-2013 02:14 PM

HP Recommended

The output bin full sensor is the plastic flap located above the output roller.  Check to see if that flap is in the down position or not. If the control panel menu is accessible, you can run a sensor test to check the sensor status.

I work for HP, but I am here to express my personal opinion.

‎07-02-2014 01:12 PM

HP Recommended

In Windows 7 ultimate and some other OS versions You must run the printer management console as an administrator to change the installed options! Control Panel and go to System and Security -> Administrative Tools -> Print Management, right click Run as Administator.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.