Can' find Photosmart 7520 on my network

[BreckGirl]

A few weeks ago I started having issues printing from any of my home network connected devices to my Photosmart 7520. I have verified the wireless connection on my printer and those of my devices (MacBook, iPad, Eindows Laptop). They are all connected to the same network. The printer diagnostics all show everything is fine and connected. However, when I try to wirelessly print, none of the devices can find the printer on the network. Any ideas on why this could just stop working?

Thanks!

[Drakster]

Hi @BreckGirl,

Welcome to the HP Support Forums!

I see that you're unable to communicate wirelessly to your HP Photosmart 7520 Printer. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Have you made any changes to the wireless network? 

Please confirm that your printer and the computer are on the same network.

Check the computer and the printer's IP address:

Does it start with 192.168.2.XXX or 10.0.2.XXX?

• If the computer has an IP address of 192.168.1.XXX and the printer 10.0.2.XXX. This would mean that the computer and printer are on different networks.
• Check the SSID (network name).

Please do the following:

• Restore the network defaults on the printer.
• Run the Wireless Setup Wizard to reconnected to the network.
• If you have access to a Windows computer running 8.1 or earlier, click here to update the printer's firmware.

TIPS:

• Do not hide the SSID (network name).
• What encryption type are you using? HP recommends WPA and WPA2. 
• Do you have a dual band router? Ensure both bands do not have the same network name.

If the issue persists, you might be experiencing an IP address conflict. It is a good idea to assign the printer a static IP address, outside your DHCP range. For example, some routers DHCP default range is 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232. 

To assign the static IP address, use these steps as a guideline.

• Print a Network Configuration Page from the printer's front panel menu. Note the printer's IPV4 IP address.
• Type the IP address into your internet browser to bring up the EWS.
• Choose the Networking tab, then Wireless on the left side, then select the IPv4 tab.
• Select Manual IP. 
• Enter your manual IP address of (192.168.0.232)
• Enter  255.255.255.0 for the subnet mask, unless it is different.
• Enter your router's IP address which can be found on the Network Configuration Page) for the default gateway.
• Please click Manual DNS Server. For the Manual Preferred DNS Server please enter 8.8.8.8 and for the Manual Alternate DNS Server please enter 8.8.4.4.
• Click Apply.
• Reboot the router, printer, and computer.
• Test printing again.

If the issue persists, follow the steps within this guide: 

• HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (OS X).

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[BreckGirl]

Thanks for the complete directions, unfortunatley this didn't work. I verified that the computer and the printer are on the same network. The computer IP address is 192.168.0.104 and the printer is 192.168.0.102. I set the printer back to the default settings and configured the wireless again from the beginning.The SSID is not hidden. The printer is using WPA encryption. I was unable to assign a static IP. When I entered the printer's IP address in the browser, I recevied a "can't open the page" error. 

I will try the steps in the guide and let you know if those work. In the meantime, please let me know if you have any other ideas. I really need this printer to work!

[Sunshyn2005]

Hey @BreckGirl, I see you are still working through the recommendations Drakster provided and that at this point the issue persists. Since you can not print from any of the devices on the network, I feel the issue is not the computer, but instead has to do with the network or a firewall/ port on the network. 

Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), and then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. 

Another thing to consider is the router itself and how it broadcasts your network. Do you have a dual band router? If so, this could be the issue. The printer will only work over a 2.4GHz frequency, not the 5.0. Just a thought. 

Let me know the result of the efforts you make and we can proceed from there. Thanks.