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EvergreenMemory
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Can receive but Cannot Send Faxes- Busy Signal when sending

HP Recommended
HP 8720
Microsoft Windows 10 (64-bit)

I have no problem receiving faxes, but when I try to send one, all I get is a busy signal.

The fax gives me a dial tone and also the sounds when each number is dialed but then goes directly into a busy signal. Doesn't matter which number I try. A person on the other end tells me there is nothing showing on her fax machine when I try to send something to her.

 

The fax is on a dedicated line and no other items are hooked to this line. I have unplugged everything, restarted the HP870. but still cannot get it to work. The phone line is working because I can receive faxes with no problems at all

 

What is wrong?

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The_Fossette
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Hi @EvergreenMemory

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues sending faxes.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2rhApbO

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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EvergreenMemory
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Thank you for the reply. To answer your questions:

 

The printer is working fine. I can copy, scan with no problems and can receive faxes.

 

I have made No Hardware or software changes on this computer since the purchase and installation of this machine

 

Yes, I have performed several trouble shooting  processes.  I have run a fax  diagnoses test page  and it states the fax is working properly.  I have unplugged everything and re-plugged to no avail

 

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MKazi
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@EvergreenMemory

 

Hi,

 

as @The_Fossette is out of the office today, I'm replying to you. I have read your post comprehensively.

 

I understand that the faxes can be received but cannot be sent. Not to worry I have some further suggestions which should help:

 

Turn off ECM (Error Correction Mode):

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Scroll to Error Correction Mode to touch to turn the feature on or off.

 

Reduce the fax speed: Refer to page no. 65 of the user guide to know how to reduce the fax speed.

 

Also, you may try sending a fax to another number and check.

 

Hope this does the trick. Keep me posted. Cheers! 🙂

 

 

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