04-01-2015 07:40 PM
I'm trying to change the outgoing email address (from a previous owner of the printer) by going to the 'scan to email' settings in HP Utility and hitting the link to go into the EWS. I was able to access the EWS (despite getting a lot of restricted warnings) by typing in the IP address 192.168.1.6 for a brief time, but I still could not change the email settings as I kepyt getting acces denied warnings. Then I may have screwed it up by checking the redirect Https feature and now can not acces EWS at all. Is there a way to get back to the main EWS page? Now all i get is a blank page when I click go to EWS in the HP utility section. I'd like to be able to change these email settings that I think were set up by the previous owner. I have restored network defaults twice and nothing has changed. Any help would be greatly appreciated as I am using an older printer with no warranty help.
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04-03-2015 09:08 AM
Welcome to the HP Forums!
I noticed that you cannot access the Embedded Web Server at all on your HP Officejet 8500A Premium on Mac OS X 10.10. I am happy to help you with this issue!
If you are getting access denied, then you will need to get the admin password from the previous owner of the printer.
Otherwise, I would suggest the following:
- Restore Network Defaults. (Press the right arrow, go to Setup, then Network, and select Restore Network Defaults.)
- Power cycle the Network. (Power off the computer, then the printer, unplug the power from the router. Wait 30 seconds, plug back in the router, turn on the printer, and then the computer.
We will start with those steps, and go from there!
04-04-2015 06:26 PM
Hi Thanks for helping.
I did a full restore as you intructed and it is still the same. When I click on any link in HP Utility that links to the Embedded Web server, all I get is a blank page that says safari can't connect to server.... when I type in the ip, I get a blank page except for a thin line across the top of the page...almost as if the page wants to load...but can't. I can try to contact the previous owner for the password, but I honestly don't know where I would use it as I have never seen any page ask for a password. thoughts?
04-04-2015 06:31 PM - edited 04-04-2015 06:35 PM
wait! I was able to get to the main menu but when I click on outgoing email profiles, it takes me again to the IP with the blank page anf the green line across the top.
after returning to the main menu I get this message.
when I click redirect it takes me back to the blank page again with the green line.
04-06-2015 08:23 AM
Let's see what happens!
04-06-2015 09:37 AM
10-22-2015 11:25 AM
I have an hp 2540 printer but I can not find the password to access Printer Wirelessly without a router. If I print the page it tells to go to the EWS https://192.168.223.1 with my mac (OS10.9.5)connected directly to the printer but that address goes no where.
What do I have to do to get into the EWS?
10-22-2015 11:38 AM
Please take a look at this post, Re: hp printer dj2540 issues with downloading set up instructions, by my colleague @E-roq.
Hope this helps!
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