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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 04:37 PM

HP Recommended
Product: hp Officejet 8500 A910
Operating System: macOS 10.12 Sierra

Using MS Word or Excel, I have NO option for 2 sided printing.    However, if I want to print something from the web,  the 2 sided option shows up.    What the ..... ?    

 

HELP....

4 REPLIES 4

‎05-10-2017 07:39 AM

HP Recommended

 

@Hummm,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

 

Thank you for posting your query, I'll be more than glad to help you.

 

I understand that you are unable to print one sided from your HP e-All-in-One Printer.

 

This issue could occur if the print settings are not correct.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide listed below:

  1. Open the document that you want to print, click File, then click Print.
  2. If no settings display, click Show Details.
  3. Select the name of your printer in the Printer menu.
  4. Select Paper Handling from the unnamed menu at the center of the window.
  5. From the Pages to Print menu, select Odd Only.
  6. Depending on your printer type, select one of the following settings from the Page Order menu:For Rear loading paper tray: Select Automatic. For Front loading paper tray: Select Reverse.
  7. Click Print.
  8. When all the pages are printed, remove any remaining unprinted paper from the input tray, then continue to the next step.

You may also check the link: Printing on Both Sides of the Paper (Mac) (Duplexing)

 

Let me know how that goes.

 

You have a good day ahead.​​​​​​​​​​​​​​

Rainbow23 - HP Support.
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‎05-10-2017 08:27 AM

HP Recommended
Im using a mac  2  If no settings display, click Show Details. "details"  icon does not exist
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‎05-10-2017 08:35 AM

HP Recommended

This link

 

You may also check the link: Printing on Both Sides of the Paper (Mac) (Duplexing)

 

is not relevent to my printer.

 

I have a 2 sided option if i print from the web.

 

I want this same icon option when i print from word or excel.

 

 

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‎05-10-2017 09:59 AM

HP Recommended

@Hummm, 
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.
 

Rainbow23 - HP Support.
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