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Hummm
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Can't print 2 sided using MS Word or Excel

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hp Officejet 8500 A910
macOS 10.12 Sierra

Using MS Word or Excel, I have NO option for 2 sided printing.    However, if I want to print something from the web,  the 2 sided option shows up.    What the ..... ?    

 

HELP....

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Rainbow23
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@Hummm,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

 

Thank you for posting your query, I'll be more than glad to help you.

 

I understand that you are unable to print one sided from your HP e-All-in-One Printer.

 

This issue could occur if the print settings are not correct.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide listed below:

  1. Open the document that you want to print, click File, then click Print.
  2. If no settings display, click Show Details.
  3. Select the name of your printer in the Printer menu.
  4. Select Paper Handling from the unnamed menu at the center of the window.
  5. From the Pages to Print menu, select Odd Only.
  6. Depending on your printer type, select one of the following settings from the Page Order menu:For Rear loading paper tray: Select Automatic. For Front loading paper tray: Select Reverse.
  7. Click Print.
  8. When all the pages are printed, remove any remaining unprinted paper from the input tray, then continue to the next step.

You may also check the link: Printing on Both Sides of the Paper (Mac) (Duplexing)

 

Let me know how that goes.

 

You have a good day ahead.​​​​​​​​​​​​​​

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Hummm
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Im using a mac  2  If no settings display, click Show Details. "details"  icon does not exist
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Hummm
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This link

 

You may also check the link: Printing on Both Sides of the Paper (Mac) (Duplexing)

 

is not relevent to my printer.

 

I have a 2 sided option if i print from the web.

 

I want this same icon option when i print from word or excel.

 

 

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Rainbow23
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@Hummm
Thank you for your reply, I'll be more than glad to help you.


I understand that the issue did not resolve after following the steps in the previous interaction.


As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp


You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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