Can't setup ePrint / Web Services on a new HP 8600 Pro Plus Wireless Printer

[ScottChapman]

Yup, I have done that. I can get it to work, but only temporarily. It is very flaky.

Doing the reboot as suggested does appear to sometimes temporarily resolve the issue.

But that is not really a fix...

[reefkeep2]

So what should I do, should go ahead and use the  HP servers via ports 80, 443, 5222 and 5223 TCP?

[Larry72758]

Roberto,

I am back trying to get this printer to connect to the network for eprint and web services. The printer has been off for over a month and not plugged in either. After power up, I tried to do the connection and the screen came back with an internal error and jumped back to the previous view. I did a retry and this time it said "Cannot connect to server". That is a good indication that something is wrong in either the firmware or the hardware.

Next, I powered up the computer and put in the static IP address after https:// into IE and tried to connect. I got: "There is a problem with this website's securty certificate" notice. but clicked on the "Continue to this website (not recommended" option.

This site does not have a Proxy server so those settings are blank.

The wireless IPv4 page has the manual IP radio button selected and all the fields are filled in. The Primary DNS Address Configuration was set to the same as the default gateway and the alternate DNS address was left blank as per http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas.... The network configuration is set for IPv4 only since no settings for IPv6 was given in the instructions.

After the above setup was confirmed, I powered off and unplugged both the router and printer for about two minutes and powered them back up router first then printer as suggested. I reconnected to the printer trough IE and went to the Web Services Tab, there is still a red X between the printer Icon and the ePrint Icon. I clicked on "Fix this" and it came back "Cannot connect to the server" just as before.

Obviously the internet connection from the computer side is good or I would not be writing this reply and I can connect wirelessly to the printer. The printer says it is connected wirelessly to the router as it has the correct name for the wireless connection.

I also confirmed that these are the same settings but one number different for the IP address than the printer that works at my other site.

I have logged 8.4 hours of trouble shooting on this issue and have not been able to resolve it. HP may be getting this printer back and probably a few others from the sounds of it.

Larry

[ScottChapman]

The latest firmware update appears to improve things.

It would have been nice for you guys to announce that here...

[Larry72758]

An update on my situation.
I swapped out routers between the working site (now on FIOS) and the one not working (on DSL) and the problem was immediately solved. I compared settings between both routers and all the settings appear to be the same. There must be something in the firmware on the old router that is preventing the printer to connect.
My problem is now solved.

[vemare]

I am using Windows 8 and cannot set up 8600 to print I have followed instructions but nothing seems to be doing any good.

[PcLinked]

dear Sir im HP partner & sell lot of hp all in one but recently i got a issue as i sold hp officejet 8600 all in one, my customer said that when they connect the machine on e-print the dailog box shows that serial no is already registered.. but its a box pack machine. kindly sort out that issue as sson as possible.

thanks

[kenfaust]

I have a imac

[kenfaust]

The instructions are for windows 7 and I have an I Mac

[HPPrinterexpert]

HP Printer Wireless Setup

HP Automatic Wireless Configuration or (HP Auto Wireless Connect)  HP printer Wireless Setup, includes Auto Wireless Connect technology that allows connecting the printer to the wireless network automatically without having to connect any cables or enter wireless network settings such as wireless password or id. All new HP printers will have this capability during the software installation process. In some cases computers or the network configurations are compatible with HP Auto Wireless Connect. In these cases, an alternate wireless setup method will be offered. To be compatible with HP Auto Wireless Connect, the following conditions must be met: Your computer uses Windows Vista, Windows 7, Windows 8, Mac OS X 10.5 +. Your computer uses a wireless connection to your network and the operating system is in control of the wireless adapter so that the HP Software can retrieve the computer’s current network settings. Your computer is connected to your 802.11b/g/n wireless router over a 2.4 GHz connection.

NOTE: HP Printers are currently not compatible with 802.11n 5.0 GHz networks.Your computer does not use a static static IP address. Your printer is in HP Auto Wireless Connect mode. The printer will be in this mode for one hour after it is first powered on during installation before it is connected to a network. If your printer has been powered on for more than one hour and the software has not yet tried to connect the printer to your wireless network, you can reset this mode by using the Restore Network Defaults option from the printer control panel. Refer to your printer documentation for how to perform Restore Network Defaults. Other environmental and technical factors may also affect whether HP Auto Wireless Connect is offered.

If HP Auto Wireless Connect is offered during the installation of your printer, it is the recommended setup method. Part of the setup process requires your computer to be temporarily disconnected from your wireless network. During this time you will not have Internet access. Be sure to save any online work and/or downloads before continuing with this setup method. To use this option, install the software for your printer and follow the onscreen instructions. When prompted, select the “Network (Ethernet/Wireless)” connection type and then choose “Yes, send my wireless settings to the printer (recommended)”. That’s it! The HP software will do the rest. If HP Auto Wireless Connect is not offered during the software installation or if it is not successful, you will be guided to use another wireless setup method.

WPS (Wi-Fi Protected Setup)

WPS (Wi-Fi Protected Setup) – WPS has two modes to connect devices together over a wireless connection. One is called “pushbutton” and the other is called “PIN”. Pushbutton is by far the easiest method. We will describe how to connect using the WPS pushbutton method, but not the PIN method.

For instructions on starting WPS on your printer consult your printer’s manual. However there are some conditions that need to be met in order to use WPS pushbutton mode:

Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals. The wireless router must have a physical WPS pushbutton available. Your network must use WPA or WPA2 security. Most WPS wireless routers will not connect using the WPS method if WEP or no security is used.  Most WPS wireless routers will not connect using the WPS method if you are using the manufacturer’s default for the network name and no security.

To connect your wireless printer to your wireless router using WPS. Start the WPS pushbutton mode on your printer. For instructions on starting WPS on your printer, consult your printer’s manual. Within 2 minutes, press the WPS button on your router.

HP Printer Wireless Setup – The Wireless Setup Wizard

The Wireless Setup Wizard, which you run from the printer’s control panel. Make sure you know your network name and your security password (WEP or WPA). On the printer’s control panel, press the Setup button and then select the Network menu. The Wireless Setup Wizard displays a list of wireless networks in the area. Note:  The Setup button may appear as a wrench icon. There are differences between product models. Select your wireless network’s name from the list. If you don’t see your wireless network listed, you can enter your network name manually by scrolling to the bottom of the list. If you enter the name manually it must be exact, including upper and lower case characters. Enter your WEP key or WPA passphrase. You must enter the key or passphrase exactly, including upper and lower case characters. Your printer should connect to your wireless network. If it does not connect, you are given the opportunity to print a Wireless Network Test report that will help you find out what may be wrong.

USB Setup of Wireless

USB setup of wireless – Some HP wireless printers can use this wireless setup method during the printer software installation. During this process you’ll temporarily connect a USB cable between the computer and the printer. It’s important that you connect and disconnect the cable only when prompted by the software, which will guide you through connecting and configuring your printer’s wireless connection. In some cases the software may automatically find your wireless settings for you.To connect your wireless printer to your wireless router using USB setup of wireless, proceed to Installing Printer Software.

Source:- Hp wireless setup