Cannot Open Printing Preferences

[mr_bean355]

Okay, I found the 990c driver (updated the list with Windows Update). It installs fine but it cannot print at all! This is starting to get very irritating...

Do you happen to know what the port should be?

[8lives]

I made a mistake, the info I gave you is for the HP P1215 printer.

[mr_bean355]

No, I do have the HP PSC 1215. Is there anything else that you know of that I can do?

[8lives]

No I am sorry, you were correct with your initial conclusion.

[mr_bean355]

what was that? that the printer is too old for windows 7?

but on the HP website it says nothing about compatability problems!

[Aliasanon]

"This program [HP Director aka HP ImageZone] has known compatibility issues" it says if you try to open it, and I guess it's these same issues that make Printing Preferences inaccessible.

Meanwhile, my mail to the HP MD is still in the ether. A reply is expected in a few days time and I will post it as soon as it is available.

AA

[mr_bean355]

Okay thanks!

[Aliasanon]

What did I say? Oh yes.... "Meanwhile, my mail to the HP MD is still in the ether. A reply is expected in a few days time and I will post it as soon as it is available.".

I have sent a reminder, but am still waiting.

AA

[Aliasanon]

Classic stuff, this!

No reply yet received from the MD to my query, even though I have sent a reminder. But today, the message below was sent to me.

AA

Hewlett-Packard's records indicate that you recently contacted
the Complaints Department to request support for your product or
to solve your problem.

We are very interested in your feedback and have asked Harris Interactive,
a world leader in market research, to assist in collecting and evaluating
the quality of your complaint experience.

Your feedback will help drive HP's on-going efforts to improve its
service and support.  The survey will take approximately 5 minutes
to complete.  Your responses will remain confidential and will only
be used in aggregate, unless otherwise specified. HP will only use
this information to improve the services it provides to its valued customers.

To access the survey, click on the link below or simply copy and paste
the link into your browser address bar.

We look forward to receiving your feedback.  Thank you in advance for
your participation!

[mr_bean355]

oh my gosh. this is so annoying!

I just realised that the same thing happens with my HP PSC 2170 Series (which is connected to a networked computer). I can connect to it, but I just can't change the printing preferences! Maybe Windows 7 just has a grudge against HP? 😄