Cannot copy or scan from ADF (autofeeder) on LaserJet 1536dnf MFP

[lions99]

@Imfrog, glad you could resolve the issue! Thanks for letting the community know what resolve the issue! 🙂

[saravananspectr]

Reinstall Scanner software

[mgreenhalgh]

Bless you for that discovery !

Now, HP: please identify why that procedure works, and how to avoid having to do it

Thanks

[smc_naito]

@Igor0: Of course, what pcwizard said didn't fix my issue.  I don't think they actually bother to read the posts before they post their canned responses.  I already said I did whatever steps that had been posted already after the gleaning the boards, and then, another canned response posted.

I ended up buying a Brother MFC-7860DW.  It has proven more reliable at several of my customers for the past 2 years.  All the HPs that fell out of warranty quickly stopped functioning.  I am no longer rercommending HP printers or multi-functional units to anyone, even when they're on sale.

[IgorO]

@smc_naito: Bravo and good choice with the Brother unit.

[boybi]

I have the same problem with my ADF. Barely 1 month after the warranty.

Brought it to the HP service center today. They confirmed the problem and I was told they cannot repair it. Either I live with it or just buy another printer.

So this is how HP rip off their customers. Produce a product with inferior parts to cut costs and sell it at a premium. Then let the product break just right after the warranty period to force the customer to buy a new one.

Good marketing move there HP.

[DarcX3]

I was browsing the Google to get some help with what appears to be the same issue you guys are having.

I'm guessing it's just a faulty printer but I felt like I needed to state the obvious here regarding everyone's personal opinions of HP.

To anyone that is getting butthurt about the printer failing a month out of warranty, there is a reason HP (and the majority of other major printer manufacturers) provide a ONE year hardware warranty. It's because printers are replaceable. It's cheaper to buy a new one than fix the one you have after the labor and parts.

Honestly, what do you expect from a piece of hardware you use day in and day out. It lasted beyond the warranty. Yes, it does suck that it failed on you. But any device you buy will eventually fail. I don't work for HP and my company has used every brand out there. Honestly they have been the most reliable printers out of them all. 

I can understand your frustration but you shouldn't hate on HP because they wont go out of their way to make you happy when your product is clearly out of warranty.

[IgorO]

Sigh...I have way too many inappropriate words to say about you comment, @DarcX3.

My biggest objection of all is your perspective diminishes any sense of accountability a company with a product should have toward their customers. I don't care what company or product it is. There's appratently some gray area between cheap, replaceable products that are out of warranty and clear design/manufacturing defects in a product.

While HP is technically within their legal right not to do anything, the >12,000 views of this thread surely had some negative impact on their sales over the last couple of months and for many to come. Is that opportunity cost higher than fixing or replacing a few bad printers? Probably not if you assume there are smart people working at HP and they haven't done diddly for restitution. Although that may be a bad assumption. What does it say about HP's customer service?

So many more questions.

[DarcX3]

"Sigh...I have way too many inappropriate words to say about you comment, @DarcX3."

Have at it. I wasn't personally insulting you but if that makes you feel better. I can provide you with my email address so we don't waste space in this thread anymore.

"My biggest objection of all is your perspective diminishes any sense of accountability a company with a product should have toward their customers. I don't care what company or product it is. There's appratently some gray area between cheap, replaceable products that are out of warranty and clear design/manufacturing defects in a product."

The company manufactured a product, put a limited one year warranty on it (with an option to purchase an extended warranty), and it failed after said warranty period was up. I'm really not seeing what gray area you're talking about here. If it was a defect, you would think it would have broken prior to the warranty period expiring.

"While HP is technically within their legal right not to do anything, the >12,000 views of this thread surely had some negative impact on their sales over the last couple of months and for many to come. Is that opportunity cost higher than fixing or replacing a few bad printers? Probably not if you assume there are smart people working at HP and they haven't done diddly for restitution. Although that may be a bad assumption. What does it say about HP's customer service?"

I doubt it's affected sales at all. It's one printer model. And what customers say "I'll never buy HP again." and buy another brand surely counters the same coming from other manufacturer's with unhappy customers. You can't please everyone. 

I didn't mean to be a troll . Merely trying to make a point. The electronics industry creates unreliable parts that are installed in PCs to printers to you name it. Most individual components come backed with a one year warranty. It sucks but what do you expect when everything is made in a foriegn country to save costs? What does THAT tell you about the industry? Not just HP. Everyone knows this al boils down to business = black line profit.

I understand anyone in your position's frustration as I've been there plenty of time. It's unneeded stress so I learned to say screw it, replace it, and move on.

[Julio_C_Franco]

I had problems with three CM1415 machines, and the problem was the cable that goes from formatter to feeder motor. If you can, check this lines with a multi tester, as this cable carries signals from sensors and power for the feeder I think you are loosing the line that detects when the paper gets inside the feeder.