• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP LaserJet 1022n
Other

Hi,

My HP LaserJet 1022n  has a static IPaddress  in  the same  subnet  as  my smartphone (Android 11)  and  iPa  (iOS 12.5.4) wi-fi.

The printer has firmware 20120928 installed, the  most  recently  available  version.

The phone's ‘Samsung Print Service’ does not   find  the printer,   even  after entering its IPaddress. The ‘HP Print Service’  detects  the printer  correctly,with the  correct  name  and  IPaddress,but  the next step fails with  the  following  error message: “the printer software does not support the selected printer. Check for updates at your devices’s app maker or your printer manufacturer.”

The iPad is unable to detect the printer as well.

On PCs running Windows 10, the printer works perfectly (wired connection).

How can  I  solve these  issues?

Thanks.

Kind regards.

Leo EG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That printer model is too old to support printing from smart devices. The app can recognize the device but will not print.




My profile on LinkedIn

View solution in original post

1 REPLY 1
HP Recommended

That printer model is too old to support printing from smart devices. The app can recognize the device but will not print.




My profile on LinkedIn

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.