Cannot print to stated minimum margins

[Carrio]

I recently purchased the Officejet 7610 for my business. I am a tech professional and have spent at least 90 minutes trying out how to "fool" the software into allowing me to print a standard 8.5x11 page with the minimum margin limits stated by HP, which is 0.13 inch, or 3.3 mm. It doesn't work that way for standard printing, although the user guide says it does.

The printer chops at least 0.5+ inch from every side, chopping off some "full page" headers and footers. Contracts often use the full page for headers, footers, line numbers, etc. I can print it out perfectly on my Canon printer, but when I switch to my new HP, no luck. Chop, chop, chop.

I even tried to setup my own custom paper size, at 8.5x11 and 0 border. And at 0.13 border. In these cases, the printer SCALES the page. I cannot have the page scaled... I need it at the size created.

I am on Mac OS X 10.10 (Yosemite) printing a PDF document using the Mac's built-in Preview program. Again, it works perfectly on my Canon.

How do I get the HP to do the right thing? I have proven it can print edge-to-edge, so that isn't the issue. It is clearly not a hardware issue, but rather, an HP software issue. I cannot find the appropriate settings to fix this. If I can't, I'll probably need to return this printer as defective and buy another Canon.

Can you help?

/ Carrio

[Carrio]

I invite experts, especially from HP, to provide a solution. Printing full letter sized pages for my real estate business are required. Note that all pages print perfectly on my Canon, however on this HP, the 0.13 inch margins are disregarded and instead 0.5-0.6 inch marings are used. This is not acceptable for legal documentation. Please assist with how to convince my printer to print closer to the end of the page.

With several SLOW settings, I can print edge to edge, so it's not a hardware issue... it's software. Please jump in if you have a solution. Many thanks!

[Sunshyn2005]

Hi @Carrio   and Happy Halloween!

It took me a little bit of time, but I think I may have figured it out. I opened a PDF and had the same issue you are expressing, then I played with the settings a little.

Please try the following;

In the print dialog box, take the check mark out of 'Choose paper source by PDF paper size", then change Page Scaling to "Fit Printable Area" or "Shrink to Printable Area".

Please let me know if this does the trick!

[Carrio]

Problem:

Cannot print closer than .63" on top and bottom of 8.5x11 paper, even if printer has capability of printing to the edge.

Reason:

HP Drivers do not properly allow printing to the margin limits for borderless 8.5x11 printing. Software/driver bug. Even those paper sizes that include 0.13" or 0.00" margins... ignore those settings and either crop or scale down. Both approaches by HP are incorrect.

Solution:

Fool the printer driver into thinking that the paper is bigger than 8.5x11. Resetting margins on 8.5x11 doesn't work. You must specific an illusionary bigger paper size.

Workaround:

Create custom paper type preset. Note that this is for 8.5x11 "closer to the edge" printing.

Use the following settings:

Paper size: 9 inches wide x 11.25 inches height

Non-printable area margins: 0.25 inches top, 0.5 inches left, 0.5 inches left, 0.25 inches bottom

Note that margins must be set to a minimum value otherwise printer exhibits another software bug, which is that it forces the printing into "best" mode instead of "normal" mode, slowing the printing to 2 ppm rather than 10 ppm.

That's how to workaround a couple of serious HP bugs!

[Blech]

So, all HP customers with this printer have to employ workarounds just to make the printer behave as any customer would expect it to? That's ridiculous. 

Can anyone come up with a better solution? I think I've had the printer too long to take it back to the store. I don't seem to have this problem printing from a Windows 7 PC, but I definitely have it on my Mac using El Capitan. Perhaps there is a driver-specific problem for the Mac? 

Thanks.