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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Gebo1
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Message 1 of 2
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Flag Post

Cannot scan

‎05-06-2017 10:01 PM

HP Recommended
Product: Hp deskjet 3632
Operating System: Microsoft Windows 10 (32-bit)
I installed the driver disk that came with the printer but I still cannot scan anything the scanner won't light up or even act like it's working. The printer is brand new. What do I do?
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greenturtle
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Message 2 of 2
Flag Post

‎05-06-2017 11:26 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Are you able to copy anything?  If you are not able to copy and scan, there is a likelyhood that the scanner is defective.

 

You may want to contact HP for support if you are not able to return the printer to the retailer for an exchange.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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