Solved: Re: Color LaserJet Pro M254dw - Supply Problem - HP Support Community

Rob_P1 · ‎11-09-2020

My HP printer displays a 'Supply problem'. I have replaced all of the cartridges (4 in total) with new compatible HP Toner products and the problem still remains. I believe the issue to be a Supply Memory problem that is linked to a recent HP printer update and I believe the problem did not exist with the 202006112.exe file.

Is the 'Supply problem' being caused by the updated printer software and how do I resolve this issue. Can HP supply me with a copy of the 202006112.exe software?

AmericanPatriot · ‎01-15-2021

Guys,

Those of you who are having trouble with the firmware update... here are some tips to get you going:

1. Make sure you enable firmware downgrade in the front panel "Service" section on the printer.

2. You can send the firmware over the network, including wireless, as long as the printer's network settings are configured correctly in setup on the printer. You do not need to be directly connected to the printer to send the downgrade firmware.

3. It is somewhat confusing that when you run the firmware utility that you downloaded from the link described herein, it says the printer must be in the "Ready" state. Don't worry about that. The printer should be at the screen that displays the "Supply problem" message at the time you run the utility to send the downgrade firmware.

4. After the utility runs and sends the downgrade firmware, you can tell it is complete when you see a yellow smiley face image. When you see that, it is complete and can be closed.

5. This is CRITICAL: After the firmware utility completes, close it and turn off the printer using the power button on the front of the printer. THEN, UNPLUG THE POWER CABLE and wait 15 seconds. This ensures the printer's RAM is cleared, and it resets the PRAM in firmware. Next, plug the power cable back in, and push the front panel power button to restart the printer.

6. IMPORTANT: When the printer comes back up after initialization, it will likely STILL display the "Supply Problem" error. Don't worry. Just WAIT and give it like 5-10 minutes, then magically at some point you will see "Programming..." on the LCD, and it will begin the process of installing the firmware that you sent from the utility program. After that process finishes, it will reinitialize and your problem should be solved.

The important piece people may not understand is, the utility only SENDS the new firmware into the printer's storage. It does not install the firmware. Firmware upgrade/downgrade binaries are held in storage until a hard reset occurs, and the next firmware check fires. This occurs a few minutes AFTER you unplug and then restart the printer. So be patient, and it will work.

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NajSeav · ‎11-12-2020

How was this resolved for you? Did they already push a new firmware update? I was able to downgrade my firmware and disable future updates.

Wellhousen · ‎11-13-2020

I used the pc link and it did not work - is there another download I could try?

NajSeav · ‎11-13-2020

Did the download not work or the installation?

Here's an alternate link to the firmware: https://drive.google.com/file/d/1PtKMe4dqfO9RbfQKyiOzBxsbwazP7V9l/view?usp=sharing

Desktopbob · ‎11-13-2020

HP installed Digital Rights Management DRM with the latest firmware update. You need to find the old firmware and reinstall it.

HP removed the old versions so you will have to google the web to find it. They called it a security fix. The downgrade fixed my printers. I turned off all updates so it can't reload. Next time I invest in a new printer I will search for printer companies the don't lock the printer with DRM before I select the brand.

Mike4411 · ‎11-16-2020

Thanks... this worked for me.😁

Charliebear2001 · ‎11-17-2020

For the link above to work how do you get the printer supply message to move and the printer to be 'online'. Since the software update my printer is showing offline.

RonD627 · ‎11-24-2020

I was able to download the firmware from the link above. I restarted my HP computer and HP printer and it is functioning properly. Thank you for your help!

rholland1971 · ‎12-12-2020

This is shockingly stupid. I am trying to fix the driver now. Because of this utterly obnoxious move I wasn't able to print out my documents for a client presentation. I will never, ever, buy an HP product again. Really aggravating.

dollyholmes · ‎12-16-2020

I downloaded the firmware for Mac OS and it did not work. The update failed. I have an HP Color LaserJet M254dw and am on macOS Mojave, version 10.14.6. Is there any other firmware downgrade that might work for me?

Color LaserJet Pro M254dw - Supply Problem

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