Color & Grayscale printing broken on WIndows 10

[Fran-M]

The option to select grayscale or color printing is gone, when printing a document and also at the device management level. I believe a Windows 10 update caused the issue (as the printer worked fine before). I don't know which Windows update might have caused the issue. I read reports posted by others with the issue and saw no resolution. A complete uninstall of the HP printing software and a reinstall did not fix the issue. Does HP have a fix for this?

"HP COMMUNITY TEAM NOTE"

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[ferRX]

Hi @Fran-M 

..,.,.,.,.

Try with the software download from the next link:

• >> Officejet 4650 – basic driver software – Windows 

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Best regards, 

ferRX.

[Bill_Boquet]

Have a look at :

OfficeJet 3830 Color option missing from printer preferences - HP Support Community - 8264615

The workaround could also work for your specific HP printer. If it is the case, thanks to give feedback.