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Jazz4
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Connection issues with printer

HP Recommended
DeskJet 3630
macOS 10.12 Sierra

Printer previously worked wirelessly but suddenly couldn't connect. After checking the online support/troubleshooting, I removed the printer & driver etc. but now when  I try to reinstall software/drivers the following error message is received 'Your device is not compatible with 5 GHz networks. Select another network, and then try again.' 

 

Any ideas?

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sabretooth04
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HP Recommended

That is correct.  Wireless printers are only supported on the 2.4Ghz bands.  Enable your 2.4Ghz band with a different SSID and connect up and go.

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Jazz4
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HP Recommended

Thanks for the feedback however could you explain why it worked before? My router was upgraded months ago and it all worked perfectly until yesterday. Also, how can I enable with different SSID?

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sabretooth04
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HP Recommended

I have no idea what you did.   You have a dual band router.  Read your User Guide for your router to enable the 2.4Ghz band with a different SSID than the 5Ghz band.  Now connect your printer to the 2.4Ghz band following the instructions in the User Guide for the printer.

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