The HP Community is here for you.
09-18-2016 09:20 PM
Try this on for size.I PURCHASED FROM A RETAIL GIANT BRAND NEW UNOPENED HP INK CARTRIDGES when my printer ran out and guess what, "ATTENTION THE INK CARTRIDGE IS COUNTERFEIT OR BEEN REFILLED" and NEVER printed properly.I CALLED HP to insist I send the cartridge for inspection to PROVE they had NEVER been refilled AND were OBVIUOSLY genuine as they were labeled I had reciept , they TOLD ME THIS WAS NOT POSSIBLE AND I HAD EITHER REFILLED THEM OR THEY WERE NOT HP CARTRIDGES!I was called a liar so of course I was ;ore determined to PROVE my case ,I PAID HP FOR NEW INK I EXPECT TO USE IT.Well they transfered me 4 times each time only staying on the line long enough to listen and accuse , then when I finally got a chance to say DO NOT TRANFER ME I wish to send in for investigation , THEY HUNG UP, NEVER CALLED BACK. Stupid me buys ANOTHER HP printer because I cannot use theirs not even with brand new hp ink , IT HAPPENS AGAIN!!!!I assumed it was an isolated error, it was a sale I was allready out my money I figured Ill just get this get back to work.Now I haven't been able to do ANY work ALL month and I am developing a service dog charity in Ontario for the disabled AND trying to rescue shelter dogs to do it.NOTHING HAS BEEN ABLE TO GO FORWARD BECAUSE I A; WORKING OUT OF POCKET I A; LOW INCO;E I HAD ALLREADY PURCHASED INK AND THEN A SECOND PRINTER TO PURCHASE A THIRD WOULD HAVE ;EANT NO FOOD ON THE TABLE FOR 5-7 DAYS.
Outstanding HP really ,wonderful custo;er service thanks for nothing.
12-03-2016 09:49 AM
I also am very frustrated with the hp. I have bought 3 of them for our business. I cannot use hp ink xl. It keeps giving me a counterfeit message. I am going back to brother.