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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2017 11:48 AM

HP Recommended
Product: z3200
Operating System: Mac OS X 10.11 El Capitan

Im getting what I can only describe as cracked solids on my prints.

Did a printhead clean

Printhead align

Calibrate

Sample image

 

I noticed on my test sheets the same cracking in the red, green, yellow, magenta and black 

 

I replaced all the printheads about a month or 2 ago and havent done all that much printing as far as total prints go.

However, I have done a number of 36x48 photographic prints.

 

Anyone have any input as to what is causing this issue and what I need to do remedy it?

 

2.jpg1.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2017 08:07 AM

HP Recommended

I use same paper also & never seen crack problem. When I load this paper & on menu, I choose glossy/sg/satin.

 

your problem started even on printer itself, see diagnostic print.

 

Go to display menu & change the roll to      glossy/sg/satin...  then perform same diagnostic print.

 

 

*************  if cracks disappeared & perform color calibration........

 

 if all fine & when you print photos, posters etc,  use HP glossy/sg/satin     icc profile.it yield more accurate colors.

 

Good luck.

View solution in original post

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15 REPLIES 15

‎10-11-2017 07:48 PM

HP Recommended

Usually this is a printhead issue. Go to the menu that has the print quality diagnostic print which will show you the status of each printehad and if there is a defect you will be able to tell it right away.

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‎10-12-2017 07:33 AM

HP Recommended

That was what I was thinking initially.

Ran clean printhead, align, and diagnostic.

The most ink ive run according to the machine is 423 through Gloss Enhancer-Gray  and 237ml through the PK-LG head

everything else is 125 or less.

 

the printhead image looks fine

the diagnostic cracks in several colors...

 

any other ideas of what it could possibly be?

 

1.jpg2.jpg3.jpg

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‎10-12-2017 02:25 PM - edited ‎10-12-2017 03:23 PM

HP Recommended

why not try different paper which compatible with HP pigmented ink ?

 

Are you using HP inks ?

 

I have 4 total Z3100, Z3200  printers & never seen this problem.....

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‎10-12-2017 05:01 PM

HP Recommended

That second picture in your first post looks pretty cool.  I'd use it as a selling point!:smileyhappy:

I don't work for HP....I just repair their printers.
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‎10-12-2017 05:39 PM

HP Recommended

Printheads were fine & all colors were perfectly good. I would suspect paper first . would not be hard to swop out paper to try & know right away.

 

Myself have hp everyday glossy paper, satin paper, canvas texture paper, pp paper,  mat art canvas, satin canvas, professional canvas etc etc. never seen that crack ink problem.

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‎10-12-2017 05:53 PM

HP Recommended

Maybe I am off base here but look at the enhancer print in the upper left. Unless it is the way the image was captured, it sure looks like there is something wrong and there is a darker area in the middle.

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‎10-12-2017 10:34 PM

HP Recommended

Is this genuine HP ink?

I don't work for HP....I just repair their printers.
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‎10-13-2017 06:51 AM

HP Recommended

Yes. All the inks im using are HP inks.

 

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‎10-13-2017 07:11 AM

HP Recommended

waste no time.. try different paper...

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