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InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Solved!
Cracking solids
10-11-2017 11:48 AM

Im getting what I can only describe as cracked solids on my prints.
Did a printhead clean
Printhead align
Calibrate
Sample image
I noticed on my test sheets the same cracking in the red, green, yellow, magenta and black
I replaced all the printheads about a month or 2 ago and havent done all that much printing as far as total prints go.
However, I have done a number of 36x48 photographic prints.
Anyone have any input as to what is causing this issue and what I need to do remedy it?
Solved! Go to Solution.
10-11-2017 07:48 PM

Usually this is a printhead issue. Go to the menu that has the print quality diagnostic print which will show you the status of each printehad and if there is a defect you will be able to tell it right away.
10-12-2017 07:33 AM

That was what I was thinking initially.
Ran clean printhead, align, and diagnostic.
The most ink ive run according to the machine is 423 through Gloss Enhancer-Gray and 237ml through the PK-LG head
everything else is 125 or less.
the printhead image looks fine
the diagnostic cracks in several colors...
any other ideas of what it could possibly be?
10-12-2017 02:25 PM - edited 10-12-2017 03:23 PM

why not try different paper which compatible with HP pigmented ink ?
Are you using HP inks ?
I have 4 total Z3100, Z3200 printers & never seen this problem.....
10-12-2017 05:39 PM

Printheads were fine & all colors were perfectly good. I would suspect paper first . would not be hard to swop out paper to try & know right away.
Myself have hp everyday glossy paper, satin paper, canvas texture paper, pp paper, mat art canvas, satin canvas, professional canvas etc etc. never seen that crack ink problem.
10-12-2017 05:53 PM

Maybe I am off base here but look at the enhancer print in the upper left. Unless it is the way the image was captured, it sure looks like there is something wrong and there is a darker area in the middle.

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