Create an account on the HP Community to personalize your profile and ask a question
10-11-2017 11:48 AM
Im getting what I can only describe as cracked solids on my prints.
Did a printhead clean
I noticed on my test sheets the same cracking in the red, green, yellow, magenta and black
I replaced all the printheads about a month or 2 ago and havent done all that much printing as far as total prints go.
However, I have done a number of 36x48 photographic prints.
Anyone have any input as to what is causing this issue and what I need to do remedy it?
Solved! Go to Solution.
10-13-2017 08:07 AM
I use same paper also & never seen crack problem. When I load this paper & on menu, I choose glossy/sg/satin.
your problem started even on printer itself, see diagnostic print.
Go to display menu & change the roll to glossy/sg/satin... then perform same diagnostic print.
************* if cracks disappeared & perform color calibration........
if all fine & when you print photos, posters etc, use HP glossy/sg/satin icc profile.it yield more accurate colors.
10-12-2017 07:33 AM
That was what I was thinking initially.
Ran clean printhead, align, and diagnostic.
The most ink ive run according to the machine is 423 through Gloss Enhancer-Gray and 237ml through the PK-LG head
everything else is 125 or less.
the printhead image looks fine
the diagnostic cracks in several colors...
any other ideas of what it could possibly be?
10-12-2017 05:39 PM
Printheads were fine & all colors were perfectly good. I would suspect paper first . would not be hard to swop out paper to try & know right away.
Myself have hp everyday glossy paper, satin paper, canvas texture paper, pp paper, mat art canvas, satin canvas, professional canvas etc etc. never seen that crack ink problem.