Custom Print Sizes Not Working HP T120

[herman176]

Hi,

Printing standard Arch D sizes and preset sizes work perfectly fine on my HP T120.

However, whenever I want to test plot something and I set it to 1"x24" or any custom size, it never comes out correctly. I'm using a Macbook Pro Retina 15.

I've tried saving the documents as a PDF in the print size or even a standard 24x36 and then print on the custom size but neither work.

They always come out as 12"x24" instead and the orientation is rotated and scaled down.

What can I do to print custom sizes?

[Mikeg81]

Hi,

When this issue started?

Was it working before El Capitan?

What is the page size set at the application?

What is the page size set on the printe driver?

Are you using the HP driver or AirPrint?

[herman176]

Hi,

Thanks for your reply.

I didn't have the printer before El Capitan.

The document size is set as 1x24 and so is the print driver size

I am using the Hp Print driver.

[Gusnyc]

---

@herman176 wrote:

Hi,

Printing standard Arch D sizes and preset sizes work perfectly fine on my HP T120.

However, whenever I want to test plot something and I set it to 1"x24" or any custom size, it never comes out correctly. I'm using a Macbook Pro Retina 15.

I've tried saving the documents as a PDF in the print size or even a standard 24x36 and then print on the custom size but neither work.

They always come out as 12"x24" instead and the orientation is rotated and scaled down.

What can I do to print custom sizes?

---

I am having the same problem. Were you able to find a solution to it?

Thanks for your answer. 

Gus

[Mikeg81]

Gus,

Tryu reinstalling the HP driver.

Additionally, let us know the following

Paper used

Application used

Computer operating system

Model of your printer, if not a T120

Paper size that you want to use

Driver used

Printer firmware

Size of the original file

[rasheddul]

Hi,

Please follow the below settings:

1. Goto Printer Properties and Select the customer paper size (if require) and save it under Paper/Quality.

2. 

Then goto Layout/Output (If you aren't select it, printer didn't given actual printout as well your requirement.) and select Fit to as you previous create custom paper size or you select the paper size under paper/quality.

N.B: One think, "Remove Blank Area" and "Remove Margins Between Pages" both of depnads on paper size. If you are select/use A4/A3/A1/A0 which is not supported with your custom paper size and printer can printer on poster size.

I thnk this topics will help to you.

Thanks,
Rashed

I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.

If your problem is solved please click the "Accept as Solution" button

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

[herman176]

Hi,

I'm printing through mac os x el capitan; in this case, what should I do?

[herman176]

I'm using heavyweight coated paper.

The file was an illustrator file exported as a pdf, then opened in Preview to print.

the paper I want to use is 1"x24"

The file is also as such.

I have tried printing it as 1x24 and also 24x1 but neither work

[Mikeg81]

Herman,

Go to Page setup, set the paper size optimize for the T120.

then select the paper size on the driver.

[rasheddul]

Hi,

Please make a design which size you want to print into Illustrator (1"x24") but remenber you have make the minimum marzine for the printing area on the media. Because printer required 

Margins (top x bottom x left x right)

--------------------------------------
Roll: 5 x 5 x 5 x 5 mm (0.2 x 0.2 x 0.2 x 0.2 in)
Sheet: 5 x 17 x 5 x 5 mm (0.2 x 0.67 x 0.2 x 0.2 in)

Minimum line width:

-----------------------
0.04 mm (0.0016 in) (HP-GL/2 addressable)

Guaranteed minimum line width:

----------------------------------
0.07 mm (0.0028 in) (ISO/IEC 13660:2001

I think you may got the poin of view

Thanks,
Rashed

I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click the "Thumbs Up" to say "Thank You"