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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2015 04:09 AM

HP Recommended

The issue can be related to mechanical movements, sensors, scan axis, web server. PleaseStart
the printer without printheads, supplies and external connections. Parts to be replaced are multiple
at this point, please check what the printer is doing just before it freezes to get more information
about what could be failing.

 

Also check the status of Power supply LED, FORMATTER LED1, LED2, LED3 and status of control panel because based on that only the faulty part can be suspected

 

I am an HP Employee

‎07-01-2015 06:48 AM

HP Recommended

I have the same issue with the T1300. I hope the issue is same as for T2300. How to remove the printhead while initializing is underway? I Shall be grateful for your support!

‎07-01-2015 10:13 AM

HP Recommended

It is the same exact engine between those 2 models.  I typically reboot the printer and when the carriage leaves home position during the bootup process I turn it off by the main switch in back, then you can access the printheads.  Make sure you also remove the paper as that can hang the system up also.

‎07-05-2015 01:16 AM

HP Recommended

Tanks a lot... It worked well...

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