DeskJet 3630 won't copy

[HenrySQ1122]

I just installed a new Deskjet 3630 printer. There are no problems printing. However the copy buttons do not work. When I press the Start Copy Color button, the control panel counter will change to 1 and then the Power button will start blinking. Nothing else happens. The printer will not copy. The same result happens if if I try the Copy Black button. I cannot figure out what is wrong.

[Tardis40]

Hi @HenrySQ1122,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with making a copy. I will be glad to help you.

Make sure the power is into the wall, not a power bar or surge protector.

Here is a general document for copying.

If you open the lid to the glass and press copy black does the light con on?

if the light does not come open, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[weinbers]

I have a 3630 with the same problem.  Owned it 2 months tomorrow.  

Scanner function working.  When I try to copy (with the cover up) light does come on and arm moves.  Printing fails and gives me an error message ("failed to print").

Thanks.