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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2012 07:06 AM - edited ‎09-17-2012 06:08 AM

HP Recommended

Hi 

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎03-02-2012 05:09 AM

HP Recommended

I have the same problem.

Windows 7 64bit

I have reistalled the software many times but every time that the Pc is turn off and restart the scanner stop to work.

Running the diagnostic say that the best solution is to reinstall the software.

The diagnostic program stop at Windows WIA Scan (3 Step).

 

Thanks Stefano

‎03-02-2012 07:13 AM

HP Recommended

Hi 

 

Follow the instructions below:

  1. Type services.msc in run or search programs and files
  2. Scroll down to Shell Hardware Detection, and then double click the Shell HD service and set to automatic and start.
  3. Scroll down to Windows Image Acquisition (WIA), and then double click the Windows Image Acquisition (WIA) and set to automatic and start.
  4. Attempt to scan 
I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎06-14-2012 02:56 AM

HP Recommended
@pcwizard wrote:

Hi 

 

Follow the instructions below:

  1. Type services.msc in run or search programs and files
  2. Scroll down to Shell Hardware Detection, and then double click the Shell HD service and set to automatic and start.
  3. Scroll down to Windows Image Acquisition (WIA), and then double click the Windows Image Acquisition (WIA) and set to automatic and start.
  4. Attempt to scan 

I had the same problem and your solution worked perfectly.

 

Thanks vey much!!

‎06-14-2012 05:41 AM

HP Recommended

Hi setmonster,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎09-16-2012 10:45 PM

HP Recommended

This does not deal with scanning from the computer.

‎09-17-2012 06:10 AM - edited ‎09-17-2012 06:11 AM

HP Recommended

Hi Cliff_32cr,

 

What is the operating system on your computer?

 

How do you have this printer connected to the computer?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎09-30-2012 09:06 PM

HP Recommended

Moved: https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Re-Deskjet-3050-scan-error/m-p/1902309#U1902309

Better Visibility

‎10-15-2013 01:19 PM

HP Recommended

I've tried all of he suggestions above and still can't get mine to scan anything 😕

‎10-17-2013 07:11 AM

HP Recommended

Hi orlamcollins,

 

What is the operating system on your computer?

 

How do you have this printer connected to the computer?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.


Let me know what errors you receive?


http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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