Deskjet Ink Advantage 1515 issues - error message "The installed cartrige..

[HenryCheng]

Hello there,

I have been using the newly bought Deskjet Ink Advantage 1515 few months back and today encounter a printing Error stopping me from further print my document.

The error message was "The installed cartrige is not compatible with the product configured' and there was an orange light at the printer keep blinking at the bottom left of the indicator light.

Could anyone please advise how to resolve this issue.

Thank you with best regards

HC

[HenryCheng]

The error message details as below: -

Incompatible Ink Cartridges --TriColor

The catridges listed above are not intended for use in this printer as it is currently configured.

Please refer to Printer Help.

To order a genuine HP replacement cartridge onlince, clck Buy Now.

Please note: This is the geneine cartridge that bought together with the printer and it has been using around 10 pages per month.

Appreciate anyone could guide/advise me how to resolve this.

Thanks with best regards

HC

[HenryCheng]

it seems no one from HP support team response to me yet... Any gurus there can provide some advise please.

Thanks with best regards

HC

[kevin-t]

@HenryCheng ,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[KoenVdB]

Dear moderator,

I own two HP Inkjet Advantage printers, a 2515 and a 3540.

I buy my cartridges from an HP branded shop.

Both printers have the same problem.

After a short period of use and long before they are empty they report 'ink cartrdge failure'

However, there is nothing wrong with the cartridges ...

If I switch off the printers and make sure a print request is waiting when I switch the printer on the actual ink levels display and the printer works.

It is however tedious to have to do this.

At thid point the ink level enquiry also changes back to normal.

I did once try to take my cartridges to the HP service centre, but they just sent them back as there is nothing wrong with them...

If there is a simple remedy, please advise.

I did once find a discarded snake skin inside this printer ... yes really 🙂

Seriously, this seems to me to be a product issue and I would like a product manager to look into it.

Or it could be a strategy to sell more ink of course 😉

But whatever it is, the brand is suffering ...

I hope this message does not get ignored ...

Koen