cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
BobThomas
Level 1
3 2 0 3
Message 1 of 14
11,973
Flag Post

Disable Energy Saver Shutdown & Sleep Mode HP Color LaserJet MFP M477fdw?

HP Recommended
M477fdw
Microsoft Windows 10 (64-bit)

Is there anyway to disable the shutdow and sleep modes with the M477fdw ? It's connected via wireless and prints fine with it's up, but after the printer goes into sleep mode or shutdown mode, it will not wake up from network activity. I'd like to completely disalbe energy saver mode. How can I do that?

13 REPLIES 13
SHThompson
Level 12
3,729 3,679 305 667
Message 2 of 14
Flag Post
HP Recommended
I would start by looking around the printer embedded Web server.

To do that put the IP address of the printer in the URL bar of a browser.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
0 Kudos
BobThomas
Author
Level 1
3 2 0 3
Message 3 of 14
Flag Post
HP Recommended

I've looked all over the EWS and the most I can do is delay sleep to 1 hour and delay shutdown to 8 hours. 😞 

0 Kudos
SHThompson
Level 12
3,729 3,679 305 667
Message 4 of 14
Flag Post
HP Recommended
Is there a setting for 0? That would normally equate to never.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
0 Kudos
LAVANYA1
Level 4
Level 4
88 88 5 17
Message 5 of 14
Flag Post
HP Recommended

Hi,

 

As i see that you have issue  with engery settings in the printer,

 

kindly follow the below steps to disable it.

 

goto setup menu in the printer>engergy setings>sleep delay>select never.

 

 

 


I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

BobThomas
Author
Level 1
3 2 0 3
Message 6 of 14
Flag Post
HP Recommended

Unfortunately that is not an option. My options are: 

 

Sleep/Auto Off After Inactivity:

1 Minute

5 Minutes

15 Minutes

1 Hour

 

Shut Down After Inactivity:

2 Hours

4 Hours

8 Hours

 

 

Maybe you could have your software devs release a firmware update to add in "Never" - ?

LAVANYA1
Level 4
Level 4
88 88 5 17
Message 7 of 14
Flag Post
HP Recommended

okay, so will go ahead and check the firmare of the printer ,

 

goto settings>reports>configuaration report- print this page , under the product information tab u wil find the firmware datacode - please share it here.

0 Kudos
sabretooth04
Level 14
21,074 20,455 1,540 3,516
Message 8 of 14
Flag Post
HP Recommended

@BobThomas wrote:

Is there anyway to disable the shutdow and sleep modes with the M477fdw ? It's connected via wireless and prints fine with it's up, but after the printer goes into sleep mode or shutdown mode, it will not wake up from network activity. I'd like to completely disalbe energy saver mode. How can I do that?


These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address.  

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a.    Click Start/Devices and Printers.  Right click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.
d.    Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser.  

2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this.  Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported) you may not find this setting.

3. If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This will cause the printer to drop offline and disconnect (yes verified!).

5.  Make sure your printer and router are at least 5 feet apart from each other.

Additional steps to be taken if you continue to have the problem (if they are posted below)…

Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to add a printer using the IP address for macOS ...
Printer offline issues can happen because the IP address of the printer keeps changing. This video explains how that can happen and what to do to fix it.For ...
0 Kudos
5Q4x64
New member
1 1 0 0
Message 9 of 14
Flag Post
HP Recommended

Still looking for a solution to this issue. HP please help!

0 Kudos
obligatory
Level 1
1 1 0 5
Message 10 of 14
Flag Post
HP Recommended

Everything in the post I am replying to is Bull Sh*t.

 

There is NO setting anywhere available that disables powersave mode.

 

Don't bother looking.

 

If you have not printed in a while, the printer WILL NOT WAKE UP! Period.

 

HP (lack of) Support throws it's customers and users that spent more than $600.00 on a printer under a bus, and makes them use this useless forum, with clueless people attempting to answer questions (for money? Credit?) that SHOULD NOT NEED TO BE ASKED!!!

 

HP SUPPORT - LISTEN UP:

I bought a fairly high end printer that is on my wired network, and that I want to print to WHENEVER I WANT! NO, I do not want to walk over to it and power cycle it so I can print. **bleep** is wrong with you people! FIX YOUR F-ING FIRMWARE ALREADY!!!! HOW MANY PEOPLE HAVE TO COMPLAIN ABOUT THIS! YES Iam running the latest firmware as on 10/28/2017 - firmware v20170728. Seriously, this is just amature hour kind of stuff.

 

Go READ THE REVIEWS ON YOUR PRODUCTS At AMAZON AND GET IT TOGETHER BEFORE YOU ARE OUT OF BUSINESS!

 

Your annoyed customer who remembers an HP that meant quality,

Christopher Barry

 

 

 

 

ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation