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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-18-2017 12:35 PM

HP Recommended
Product: LaserJet Pro 400 MFP M425dn
Operating System: Microsoft Windows 10 (64-bit)

Document feeder isn't feeding paper through. It reads that a page is loaded but nothing happens when initiating copy/scan. Then says "Document Feeder mispick. Reload". Why?

 

Anyone have any ideas on how to fix?

 

I have already cleaned the rollers, no changes.

 

Any suggestions would be appreciated.

1 REPLY 1

‎02-18-2017 07:45 PM

HP Recommended

Most of the time when I have seen this where the rollers do not even attempt to pickup the paper the complete scanner assembly needs to be replaced. Not that hard on this unit but cost and time have to be a factor. Suggest you do a google search for the repair manual for this unit, download it and see if it is worth while.

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