Does not like photo paper

[Markanderson175]

Hi there I have the deskjet F4580 and while I have no trouble with printing on paper it does not like photo paper. I purchased 2 grades with A4 being a 280gsm and 6x4 being 260gsm. When It tries to print you get a grinding noise as it goes through and it stops. The odd time it gets through but mostly it comes up a printing error. Can anyone help with a solution. Like I said it prints fine on paper.

cheers

[DavidSMP]

Hi @Markanderson175,

Good Day! Welcome to the HP forums.:) I understand that you require assistance regarding printing on photo paper. It will be a genuine pleasure to assist you with this. 🙂

Superb diagnosis and troubleshooting. Stupendous analysis of the issue before posting.  Kudos to you on that score. 🙂 It is always a privilege to work with tech-savvy customers like you. 🙂 You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better, I would require more information regarding this.

• Has the same photo paper worked before?
• Have you tried with a different brand of photo paper?
• Which app are you trying to print from?

For now please try with a different photo paper brand as the printer works fine with normal paper.

Please ensure that lesser than 30 sheets of photo paper are placed in the input tray.

Product specifications link gives this information: http://support.hp.com/us-en/product/HP-Deskjet-F4500-All-in-One-Printer-series/3944755/model/3944756...

Please follow all the steps from this link for printing on photo paper: http://support.hp.com/us-en/product/HP-Deskjet-F4500-All-in-One-Printer-series/3944755/model/3944756...

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂