Driver for HP842C

[terencecsmith]

Until today, I was effectively using my 842Con my laptop with Windows 10. Then I get a message that says there is no driver. How do I get one?

[Dvortex]

Hello, @TheBladeBaku - Hope you are well 🙂

Thanks for stopping by the HP Support Forums! I'd be glad to be of your assistance!

I understand that you are unable to get the Windows 10 drivers for Deskjet 842c printer. I am afraid that your printer is an older model and hence Windows 10 drivers are not available for this model.

I would recommend you use the Windows built-in drivers to tackle this issue. Windows 10 OS comes with the built-in printer drivers. Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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[terencecsmith]

I tried the built-in approach and still get message that driver is unavailable, The irony is that it still works on other laptops with Windows 10, so far.

I found the original software CD disc and hope that it can be applied in this case but feel that as a extremely long time and loyal customer of HP, they would directly provide the driver that works with Windows 10

[Dvortex]

 Hello, @terencecsmith

I am afraid we do not have the direct driver for your printer.

I would suggest you to use the alternate drivers as suggested here to get your printer working: http://hp.care/2ocFbop

Perform a windows update and select Deskjet 990c from the list and follow steps 1 – 2 to get the printer installed.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[terencecsmith]

I used your suggestion and got the 550C to install, but when I went to Step 2 and reconfigured connection to USB, and then print, nothing happened. I have two 842C printers and tried both with no luck, yet they both work on other laptop/desktop with W10?. 

When I had list of printers, I saw one listed for 842C.....would this work? or do you have another suggestion

[Dvortex]

Hello, @terencecsmith

Yes, select the 842c from the list and check. 

If the issue persists, perform a Windows update and then try to add the printer again.

Let me know how that goes!

Have a great day!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!