• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2020 04:30 PM - last edited on ‎07-01-2024 07:02 AM by

HP Recommended
Product: HP Smart Tank Plus 551

I am setting up a brand new HP Smart Tank Plus 551. I got to the stage of putting in paper but all I can get now is an E4 error message blinking on the screen. I unplugged the printer, checked to make sure the print head cover was down, moved the print head cartridge all the way right and all the way left, closed everything up and plugged the printer back in. Same E4 message. Help!

 

"HP COMMUNITY TEAM NOTE"

 

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

 

Category:
2 REPLIES 2

‎07-18-2020 09:48 PM - last edited on ‎07-01-2024 07:00 AM by

HP Recommended

@JayDubya65 

Hopefully you have not gone too far?

HP Smart Tank 500 All-in-One series Software and Driver Downloads | HP® Support

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

‎07-19-2020 11:19 AM

HP Recommended

I'm not sure this is helpful to me. It is not very specific. There is no paper jammed or packaging in the system. No piece of paper has ever gone through the printer. This error happened on set up.

I have unplugged the printer while it was on. Looked for jams. Moved the print head tray back and forth and verified that the cover is all the way down per instruction found on hp support site. What specifically can I do about this error code?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.