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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-26-2020 06:24 PM

HP Recommended
Product: HP Officejet 3833
Operating System: Microsoft Windows 10 (64-bit)

Hi HP Community!

 

I hope you can help me with my problem.

As I turned on my printer HP OfficeJet 3833, it shows ERROR CODE 0X83C0002B N0S_LOADER_APP. I don't understand what's happening.

 

Jaja

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2020 09:27 AM - last edited on ‎04-29-2024 01:56 PM by

HP Recommended

@Jaja27

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get this error message?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's try a firmware update: https://support.hp.com/hk-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

1 REPLY 1

‎09-29-2020 09:27 AM - last edited on ‎04-29-2024 01:56 PM by

HP Recommended

@Jaja27

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get this error message?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's try a firmware update: https://support.hp.com/hk-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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