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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 11:08 PM

HP Recommended
Product: HP 3522
Operating System: macOS 10.12 Sierra

I have read on previous forums about this issue but I can't seem to resolve mine. 

 

I reset my printers settings to default and restart it and everything. But once I get onto the EWS for it on my Mac, it asks for the Username and Password, which I've read is now ADMIN and the password is (blank). However, it doesn't accept this and it keeps asking for it. I end up locking my session because it won't let me in. I've cleared all cookies and caches from my browser and restarted it. I've done just about everything I know to do. I need to get it connected to wifi (don't have the USB and my router does not have WPS capabilities). Any help is appreciated! I'm at my whits end with it.

1 REPLY 1

‎04-28-2017 08:14 AM

HP Recommended

@aj9204,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect your HP Deskjet 3522 e-All-in-One Printer on the wireless network as it is asking for a username and password which you do not have.

 

This issue could occur if the username and password entered are wrong.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Find Your Wireless WEP, WPA, WPA2 Password (Mac)

 

You may also check the link: Printer Not Found During Network Driver Setup (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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