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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 02:03 PM

HP Recommended
Product: ENVY 4527
Operating System: Microsoft Windows 10 (64-bit)

My new 4527 just prints colour documents in black only.  Only tried pdf so far, but tried in Adobe Reader, Chrome and Word, and all the same. I know I'm on a trial with Instant Ink, but this is wasting my allocated print allowance!

Any ideas?

3 REPLIES 3

‎03-20-2017 08:47 AM

HP Recommended

Hi @imacken, 

 

I'd like to help. Please send me a private message to provide me your Instant Ink account number, or the email address you used to enroll. I ask for this privately for your security and ask that you do not post personal information publicly. 

 

Lisa

- HP Instant Ink Support. 

Sunshyn2005
I work on behalf of HP


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‎03-21-2017 03:32 AM

HP Recommended

The problem has disappeared after a Windows restart.  Thanks anyway.

‎03-21-2017 08:00 AM

HP Recommended

Okay, thanks for letting me know. 

 

Lisa

- Instant Ink Support

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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