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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-24-2017 06:33 AM - last edited on ‎03-24-2017 09:25 AM by Retired

HP Recommended
Product: HP 6970
Operating System: Microsoft Windows 7 (64-bit)

 

Good morning

 

According to the previous previous email concerning the defect of my HP 6970 printer, today, 03/23/2017 I received the return of Mr. Ramon with a service protocol number [Personal Information Removed] or deviations from the exchange for other quality equipment for which I prefer, but a HP Brazil does not want to make an exchange, I leave here my indignation with an HP brand, in case this problem is not solved, I will exhaust all my alternatives so that This equipment is not sold in Brazil.

 

So I'm waiting for a solution from the US matrix, for a HP Brazil disparage its Brazilian customers affecting HP's image, opening doors to other brands in Brazil.

 

 

I'm waiting.

 

Grateful.

 

 

Alexsandro

 

Email: [Personal Information Removed]

 

Tel. [Personal Information Removed]

 

1 REPLY 1

‎03-24-2017 08:19 AM

HP Recommended

@MarceloRangel

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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