Error 358* when sending to a specific phone number

[swordgold]

There is one dedicated fax line to which I regularly need to send a fax.  The acceptance is hit or miss.  The error code is 358* which tells me there is a communication error during the transmission.  I try again as suggested but it doesn't work.  They try to send to me, and it is a hit or miss also.  I regularly receive and send other fax to other organizations with whom I work.  I am baffled about what to do.  Currently, my set us is as follows:  printer fax is plugged into Actiontec modum, and the telephone line from modum to DSL/phone line wall plug.  I have distinctive ring on the line for the fax machine.  I have service through Century Link. Second question, should I get a splitter and plug the printer fax directly into DSL/phone line with a filter for better reception?  Thanks to all.

[Sunshyn2005]

Hi @swordgold,

I looked up the error 358 and found the following;

 - Source

I know that is hard to see, here are the recommended solutions:

• Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
• Configure the local fax machine to use a slower reception speed.
• Enable or disable the ECM setting.

Perhaps you will find the following helpful: HP All-in-One and Fax Products - Faxing with VoIP Services.

I hope this information is helpful. If you require additional assistance, don't hesitate to ask.