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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2016 04:24 PM

HP Recommended
Product: HP Laserjet Enterprise M6005
Operating System: Linux

 

We're experiencing error 46.23.3F in the middle of a print jobs. Printer has the latest firmware version (2307781_551188). Searched the Internet for solutions but found nothing solid to fix the problem.

6 REPLIES 6

‎09-21-2016 10:27 AM

HP Recommended

@QuitoIT

 

Could you please provide the product that this error code is showing on? If there are other details, such as recently changed printer cartridges, etc., that you could provide to help troubleshoot this issue that would be very helpful. If this issue has been fixed, please let us know.

 

Thank you,

Auntie Em

I am an HP employee.

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‎09-21-2016 11:11 AM

HP Recommended

Thanks for your reply. The device is a HP LaserJet M605. We are using a BarCodeJet HP FutureSmart Host USB device to generate maxicode barcodes. We have 2 HP M605s and we switch the device and we have not experience the same error.

Let me know if you need additional information. Thanks. 

‎09-21-2016 12:12 PM

HP Recommended

@QuitoIT

 

Thank you for the additional information. Just to confirm this is working on two other m605's and not on one.

 

Check to make sure all the cartridges are seated correctly, power cycle the printer, and try to print. If the problem continues, you may have to call HP Support for further trouble shooting of this error code.

I am an HP employee.

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‎09-21-2016 12:38 PM

HP Recommended

At the moment we have 2 printers. It seems to me that there is not definate solution for Error 46.23.3F. I have searched the Internet wihout any luck. Could you please provide a good number to reach out to HP tech support? Thanks.  

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‎09-21-2016 12:53 PM

HP Recommended

 

@QuitoIT

 

Sorry about that, I should have included that in the previous message.

 

1-800-474-6836

I am an HP employee.

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‎09-21-2016 12:59 PM

HP Recommended

Thank you! Also is this tech support FREE? Thanks. 

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