Error code 0X83C0000A NOS_LOADER_APP

[r-m1411]

my hp4504 has suddenly appeared with the above error code 0X83C0000A NOS_LOADER_APP. Inks are showing half level, cannot move the cartridge inside machine have disconnected all cables and reconnected>tried the ? on the screen, also the up and down arrows, NOTHING RESPONDS AT ALL This machine is only a couple of months old and it is just ridiculous that we are left in tis situation. Can somebody help please?????

[Waterboy71]

Hello r-m1411,

Please let me take a moment to say "Welcome" to the HP Forums.   I hope you enjoy your experience!

To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I see that you are getting the error code: 0X83C0000A.

Please click on the following link to troubleshoot this issue.  An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing t....

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.

Thank you for your time.

[PP2014]

Hi i keep getting the same error message and have tried the suggested troubleshooting but the error message keeps flashing and nothing else works on the printer. please help!

[Waterboy71]

Hello PP2014,

I see that this is your first visit with us on the HP Forums.  Please let me take a moment to say "Welcome".

To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I see that you have attempted the troubleshooting steps that I have already outlined.  If they did not resolve the issue, I would then suggest  calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.

Thank you for your time.

Have a great Monday.

Cheers,

[cgalbatross]

Due to what appeared to be a mechical problem, none of the solutions worked towards fixing my error code.  I have since returned the printer to the retailer where it was purchased.  In the spirit of appreciating HP's products, I have since bought the same exact model.  I believe in HP products and think that one error code/glitch will not deter me from sticking with HP products.  

Thank you for your help in trying to solve the problem throuhg downloads and other good advice, but in this case it was time to send it back to let the techs figure out the problem.

[Wesson46]

I moved have move my printer from a power strip to wall plug and still the the same error message. Can you help?

[Waterboy71]

Hello Wesson46,

I suggest that you try the document that I have provided and if you are still having issues, then contact HP Total Care with the contact information that is on the thread as well.

Thanks for your time.

[Zuko_A]

Hi ,

my printer is fairly new. I just decided to write and ask if there is a HP warranty covering a free replacement since I noticed this "error" is common in other users.

( I did folow already the instructions for troubleshooting mentioned in HP's forum and "error" still there).

Printer's serial number is [Moderator edited Serial Number], bought in Walmart and did work EXCELLENT - no ticket on hand -.

HP Team, I'll be glad to be contacted and get a free printer replacement. I would use the same box to return the inoperative printer back for further analysis (root cause analysis) and prevent this issue from happening again to the universal users.

In case a free replacement is not an option, I just will trash it and no more questions asked.

Thanks

Zuko_A

[Waterboy71]

Hello Zuko_A,

Welcome to the HP Forums.

I suggest you contact HP Total care. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.

Thanks for your time.

Cheers,:smileyhappy:

[sometimesITwork]

I had this same issue with the error code. I also contacted HP tech, after 30 minutes of training to reset the printer no luck. They however offered me a new printer for a good low price, but I needed a printer tonight so I went to the local store and purchased another HP printer with a 2 year extended warranty. I also could not get my ink cartridges out of the error printer so I forced the ink out breaking the lid to the color ink cartridge. This caused the ink cartridges to move on that silver bar. I plugged in the printer then the printer screen error code went away and it said on the printer screen that it could only single print because the color ink cartridge could not be read (because I broke it) I printed a document from the printer and scanned everything worked. So now I'm going to give this printer to a family member. It still prints only in black but it's still in great condition. Hope this helps. 😉