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- Re: Error code 0xc19a0023 Printer head appears to be missing...

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01-14-2019 06:04 PM
I keep getting this Error code: 0xc19a0023 Printer head appears to be missing or not detected.
I have updated all software and tryed a hard reset it worked a few times but now nothing works and of corase the warrenty expired in november. and this started in December. Go figure.
Any help would be appreciated. Am I going to have to buy a new printer head or should I just buy a new printer.
01-16-2019 06:17 AM - last edited on 04-03-2024 08:30 AM by SofiaML
Welcome to HP Forums,
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂
To fix the " Error code: 0xc19a0023 Printer head appears to be missing or not detected", please try the steps below:
- Reset the printer
- Reseat the printhead up to three times
- Remove the ink cartridges, and then check the error message
- Clean the ink cartridge contacts, and then check the error message
- Update the printer firmware
For instruction: Click here
Keep me posted.
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Roopa-S
I am an HP Employee
01-17-2019 07:07 AM
Since you have tried all the steps and issue persists, I suspect this is a printhead or a printer issue. There is no other troubleshoots steps that can fix this issue other than replacing the printhead or upgrading the printer if it is out of warranty.
To thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon and Have a great day Ahead!
Roopa-S
I am an HP Employee
02-01-2019 10:45 AM
Okay HP you have a software problem. I canceled my instant Ink account, and then the printer needed to do an update to remove the instant ink software from the printer. After the instant ink software was removed my printer is working fine now. No more printer head problem.
Please let me know when you get this fixed. and I will restart my Instant Ink Account.
02-02-2019 11:01 AM
@John2941
This may be a Instant Ink cartridge issue.
To solve this issue, we need to collect some additional information that cannot be shared publicly. I'm going to send you a private message to proceed.
To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.
Next, to your profile Name, you should see a little blue envelope, please click on it.
Roopa-S
I am an HP Employee

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