Error code 0xc19a0023 Printer head appears to be missing or not detected.

[John2941]

I keep getting this Error code: 0xc19a0023 Printer head appears to be missing or not detected.

I have updated all software and tryed a hard reset it worked a few times but now nothing works and of corase the warrenty expired in november. and this started in December. Go figure.

Any help would be appreciated. Am I going to have to buy a new printer head or should I just buy a new printer.

[Roopa-S]

@John2941

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

To fix the " Error code: 0xc19a0023 Printer head appears to be missing or not detected", please try the steps below:

1. Reset the printer
2. Reseat the printhead up to three times
3. Remove the ink cartridges, and then check the error message
4. Clean the ink cartridge contacts, and then check the error message
5. Update the printer firmware

For instruction: Click here  

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[John2941]

Already tryed that did not work.

[John2941]

Any thing else to try before buying a new printer.

It does not make sence to spend $160 on a print head and take a chance on it not solveing the problum.

[Roopa-S]

@John2941

Since you have tried all the steps and issue persists, I suspect this is a printhead or a printer issue. There is no other troubleshoots steps that can fix this issue other than replacing the printhead or upgrading the printer if it is out of warranty.

To thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon and Have a great day Ahead!

[John2941]

Okay HP you have a software problem. I canceled my instant Ink account, and then the printer needed to do an update to remove the instant ink software from the printer. After the instant ink software was removed my printer is working fine now. No more printer head problem.

Please let me know when you get this fixed. and I will restart my Instant Ink Account.

[Roopa-S]

@John2941

This may be a Instant Ink cartridge issue.

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