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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2016 07:56 PM

HP Recommended
Product: HP 19-2114 All-In-One Desktop
Operating System: Microsoft Windows 10 (64-bit)

Unable to connect HP 2540 ePrint All-In-One Printer............Used the HP Support Assistant to download  update, but

 

FAILED.   Also used Troubleshooter that came back error while attempting to install !

 

                                                                        INSTALLATION ERROR

 

                        Call to Driver package install returned  ERROR 536870141 for C:\program files\hp\hpdeskjet2540

                         series\driverstore\NGScandriver\hpwia_DJ2540.inf

1 REPLY 1

‎04-03-2016 08:58 AM

HP Recommended

Hi @spinks42,

 

Thank you for joining the HP Forums! 

 

I noticed that you cannot connect your HP Deskjet 2540 printer, on Windows 10, and I am happy to help! 

 

How is the printer connected, Wireless or USB?

 

Are you able to print a test page, as shown in this video? Printing a Test Page.

 

Do you see any blinking lights on the printer? 

 

In the meantime, please try our HP Print and Scan Doctor, and let me know the results! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Thank you for posting! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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