Error message 61:08.2 at T2500

[Bowring]

Hi, I am having problems with my T2500

Error message 61:08.2 file contains format errors

I am just copying to plain paper

Has anyone got a fix for this

Thanks

[TomB3]

What format is the file.  That error is basically saying the file format is not supported by the printer.

A work around is to try and send the job from your EWS.

[Mikeg81]

Hi,

Try this

1- Delete all the jobs from the queue on the EWS

2- Access the diagnostic menu and do a HDD Recovery

3- Access the diagnostic menu and do a EERom reset

4- Test

Also, make sure the firmware is up to date

[Bowring]

Hi,

How do I get into the diagnostic Menu

this is happening when copying from hard copy

Thanks

[Mikeg81]

Hi,

Turn the printer off

Turn the printer on

Tap the home icon when it light upo

When all the icons light up Tap, X, Home, ?, one at the time

If you did it right, all the icons will blink.

[rasheddul]

Hi,

Please process the below instruction:

1. Ensure that the file format sent is supported by the printer.
2. Resend the job using the Embedded Web Server.

If problem not solve, please process the second step process:

Entering the Diagnostics Menu

1. Make sure the product is switched off with the Power key on the side of the Touch Screen Panel, and
not with the power switch on the back of the product.

2. Press and release the Power key to switch on the product.

3. Wait for the Home button to come on.

4. Press the Home button; the button acknowledges by flashing.

5. All LED come on. Press and release them, one after another:

             ==>  The Cancel icon

             ==>  The Home icon

             ==>  The Help/Eject icon

EEROM Reset Utility: The EEROM Reset test resets the product to the factory defaults and delete any user information/files.

1. In the Diagnostics menu, scroll to EEROM and press on this menu option.

2. The EEROM Reset test starts and the Front Panel asks whether you want to continue.

3. Press OK to continue the test or Cancel to cancel it.

4. The EEROM Reset test continues and the Front Panel displays the following message:

                     ==> Initializing

                     ==> Setting default configuration

5. The Front Panel prompts you to shut down the product to complete the test.

6. Press OK to shut down the product.

If you can do successfully, I hope proble will solved.

Thanks,
Rashed

I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.

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