Error message after installing cartridges

[Sue1211]

Hi everyone

I am not up with understanding the workings of anything so please be gentle.

I bought a printer 3630 from tesco and some refilled cartridges but since inserting the cartridges I am getting the message Printer in error state and nothing will print.

Sue1211

[Rainbow23]

Hi @Sue1211,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP DeskJet 3630 All-in-One Printer wherein the printer stays in error state and nothing will print.

This issue could occur because of the usage of the refill cartridges in the unit.

Hence, I request you to use genuine HP cartridges.

And here's the step by step guide for you in the links below:

1. Used or Counterfeit ink cartridge Detected

2. Which Cartridges Work with My HP Printer?

3. Replacing the Ink Cartridges

Let me know how this works.
 

You have a good day ahead.

[Sue1211]

When introducing the Tesco's XL cartridges I answered all the questions that came up correctly but it went into error mode and I couldn't get out of it. I read a remark by another person who said the only way to cancel the error mode would be to replace the Tesco cartridges with HP ones. I went back to Tesco and luckily they refunded me the money and I bought the HP cartridges at a cost of £9 more and I didn't get the black in XL . They were much more exspensive. Anyway the info I had looked up was correct the printer now works again.

I am not happy with that it seems HP has put up a barrier stopping me using a product of my choice.

Sue

[Rainbow23]

Hi @Sue1211,

I understand that the issue resolved after you exchanged the cartridges with genuine HP cartridges. 

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.