Error message printer-Operating System not supported

[MelbaD]

Switched from Comcast to AT&T service. The wireless printer is connected to router but I cannot print from my laptop. Error message says-Operating System not supported-OS:602.64. Will support Windows 2000, Windows XP, Vista/64 bits.

[Resolv_S]

Hello@MelbaD,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

I have read your post and understand that you need assistance in fixing the printing issue on your printer. Is that, right? I will be glad to help you.

I request you to share the operating system of the PC to which the printer is connected.

Please share more information on the issue in order to help you fix the issue with the right solution.

This should solve the issue.  Let me know more of the solution.

Resolv_S

I work for HP

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[MelbaD]

The error message says my operating system is 602.64 and it is not supported.  I don't understand your question. I have an HP Spectre laptop.  How do I add one of the accepted operating systems?

[DavidSMP]

Hi @MelbaD,

I reviewed the post comprehensively. Great effort and terrific persistence to try and get the issue resolved. Kudos to you for a job superbly done. 🙂
 

Please try all the prescribed steps from his link: http://support.hp.com/in-en/document/c03755890 and check if the issue gets resolved.

If not, please uninstall the printer software  completely by performing these steps:

•  In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
•   Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
   

Then reinstall the full feature software for the printer from this link: http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-C7200-All-in-One-Printer-series/320478... Please ensure to select the correct operating system and install the printer software. This should do the trick for you.

Please keep me posted. I will keep a watch for your reply. 🙂

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂