Error message "C:\Users\Admin\AppDat\Local\Temp\7zS7015\.sourcepath.Setup\block..."

[MSA50]

Hi,

I've been trying to reinstall the solution center software on my laptop (DELL XPS with Windows 7 64-bit) for a long time. It has been installed but stopped working, so I tried to uninstall and then install it again. Every time I try the following error message is coming up "C:\Users\Admin\AppDat\Local\Temp\7zS7015\.sourcepath.Setup\block... " It cant find the file.

I should also mention that the 7zxxxx changes every time I try.

It feels like I've tried everything, uninstalling in several different ways, deleting and so on...

Now I don't know what to do.

Please, is there anyone here that can give me any suggestions how to solve this?

Thanx!

[HevnLgh]

Hi @MSA50,

Welcome to the HP Support Forums! I see you are running into some problems trying to reinstall the software for your HP Photosmart C7280. Every time you attempt it you get this error on the Windows 7 Computer 'C:\Users\Admin\AppDat\Local\Temp\7zS7015\.sourcep​ath.Setup\block....'

I would like you to start with the steps listed below:

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%

2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted

3. Uninstall the software again - Uninstall the Printer Software Instructions

4. When the uninstall has completed restart the computer

5. Follow these steps to reset the registry settings and options for Windows Installer.

1. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box

• In the Open box, type

  msiexec /unregister

  and then click OK.

• Hold down the Windows Logo key on the keyboard and the 'R' to open the run box

• In the Open box, type

  msiexec /regserver

  and then click OK

*Note: there is a space between the c and the /

If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer

1. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup

2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayerflashplaye​​​r/downloads.html

3. Perform a clean boot > How to perform a clean boot in Windows

4. Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.

5. Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.

- Image source

Now you can go ahead and download and install the software here: HP Photosmart C7200/C8100 series Full Feature Software and Drivers. DO NOT PLUG IN THE USB until the software prompts you to.

What are the results, I look forward to hearing from you.

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

[MSA50]

Hi @HevnLgh,

First of all I want to thank you very much for your answer!

I followed your instructions, but had some problems with installing Adobe Flash player, it told me to turn of something called "lcdyt" I don't know what that is. Anyway it seems like Adobe Flash player is installed.

But unfourtunatly the end result is still the same. When I try to install the Solution Center software, I get the same error message "C:\Users\Admin\AppData\Local\Temp\7zS7015\.sourcepath.Setup\block". I hope you have some more suggestions what to do?

About the antivirus program, I'm using Kaspersky. When I tried to do the installation I turned off the antivirus all together.

A couple of other things that might be important, I'm running Windows 7 64-bit English version (updated from Vista a long time ago). When I download the Solution Center software I get a Swedish version of that. Could it be a conflict there?

I look forward to hear what else I can try.

Best regards /MSA50

[HevnLgh]

@MSA50,

When you completed my instructions, did you download the full feature software from the link I sent or did you use a version you had?

Are you only installing Solution Center or are you installing the recommended software?

If you run the HP Print and Scan Doctor > www.hp.com/go/tools

-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

What does the PSDR find?

When you are installing the software are you running as Administrator?  See here:  How to Run a Program as an Administrator in Windows 7

I would also like you to run MSFixIt, it can help fix problems that programs cannot be installed or uninstalled.

Leave me the results, I would like to get you back up and printing!!

Thanks for being a part of the HP community. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

[MSA50]

Hi @HevnLgh,

I'm sorry to say, the result is still the same. This is the error I get.

I ran the full featured software from the link you sent. (PS_AIO_02_Net_Full_Win_WW_130_140.exe)

I tried to install the recommended software. I even tried to install just the mandatory part, same result.

The HP Print and Scan Doctor didn't find any problems.

When I was trying to install the software I was running as Admin (default on my computer).

MSFixit couldn't find any problems either.

When I was trying to delete files and folders from the tempfolder (%temp%), there was in particulary one folder/file that cougt my attention and couldn't be deleted, folder:7zS74D1 with this file: HPSLPSVC64.DLL

This folder/file seemed to be the only one related to HP.

Could there be any settings in the printer itself that cause this problem?

Please, is there anything else I can try?

Best regards / MSA50

[HevnLgh]

@MSA50,

I appreciate the persistence. Take a look here: A 'Fatal Error' Displays During HP Software Installation (Windows)

Results, any changes?

If you are still getting the errors, I would like you to contact our technical support at www.hp.com/contacthp/ they have the ability to log onto the Computer by Remote Assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Thank you again for trying all my recommendations, let me know how it goes.

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

[MSA50]

Hi @HevnLgh,

I'm gonna give it another try this coming weekend.  I'll let you know how it goes.

Thanx very much for all your help so far.

BR / MSA50

[MSA50]

Hi @HevnLgh,

I've continued trying to install the software (Solution Center) for my C7280 this weekend.

It's still not working.

But I even tried to install it from the original CD that came with the AOI printer. When I tried that and emulating Windows XP Service pack 3, the software actually installed but couldn't finish because of communication with the printer wasn't working properly. At least that's another issue in the software.

Outside this software I don't have any problems communicating with the C7280.

I have start looking in to your latest suggestion, the link with "Fatal Error". I havn't tried everything there yet, but I will continue. I don't know when I will be able to continue though I'm gonna be busy with other stuff for a while. But I will let you know the result from my coming attempt.

Could upgrading to Windows 10 be a solution?

If you can think of anyting else, please let me know.

I realy appreciate all your efforts to help me!

Best regards

MSA50

[HevnLgh]

@MSA50,

Thanks for getting back to me. At this point I would continue with the MSI Startup Errors troubleshooting and see if any of the recommendations help. You ran the MSFixit which showed no problems with the Operating system, so I am not sure an upgrade to a newer one would help. With the being said there are software and drivers available for the Windows 10 OS.

When you say communication with the printer failed, what happened, do you have the printer connected with a USB or are you trying to use it wirelessly?

Get back to me when you can, I appreciate the continued efforts.

Thank you,

[MSA50]

Hi @HevnLgh,

Thanks, I'm going to try with the "MSI Startup Errors troubleshooting" as well.

This weekend I hav'nt had the time to do anything about this, hopefully I can give it a try next weekend.

What I meant with that the communication with the printer failed, is when I was installing the software emulating Windows XP SP3 in the end of that installation it's trying to communicate with the printer that's when it answers can't connect with the printer. I've tried both with USB and Wired Ethernet. But there are now problems to print with it from other programs such as Word or Windows Photo Viewer.

I will let you know how it goes when I've tried more of your suggestions!

BR /@MSA50