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- Re: Error message says, "The printhead appears to be missing...

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02-03-2020 07:39 PM
I tried these steps four times and it didn't work. I don't understand why this is happening because this printer has worked flawlessly since the day I purchased it, except tonight was the first time I've ever had any problems.
Please assist.
Thanks,
DiBellaJ@bellsouth.net
02-03-2020 11:53 PM
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.
Thanks!
Asmita
I am an HP Employee
03-17-2020 02:37 PM
have an HP Officejet Pro 8610. I have removed the printhead several times and reinstalled it. I have followed the tech's solution of unplugging and lifting it up and moving left to right and relatching it and then plugging it back in. I still receive the same message. I have replaced 2 ink cartridges recently but it printed correctly immediately afterwards.
05-28-2020 01:26 PM
I ordered a new printhead (M0H91A). It was delivered in good order. I removed the old one and installed the new one. Now it works. You can order it at HP Parts Store: https://parts.hp.com/hpparts/default.aspx?cc=NL&lang=NL. There you can choose your language. (This printhead is for Officejet Pro 7740)
