Everything has a purple hue when printing with HP Photosmart C4780

[Orhan3000]

Hi All,

I am writing for technical support in regards to printing issues with my HP Photosmart C4780. Unfortunately whenever I print the image it has a purple hue. I have tried to resolve this issue with the following solutions unsuccessfully:

• Print in a number of different programs, as a PDF, word doc and JPEG

• Print a number of different images of varied colours

• Change the print quality presets from Normal up to Best

• Change the colour management profile settings from the printer to the software and monitor settings

• Run the cartridge realignment procedure

• Clean the cartridges through the HP solution centre, over all 3 stages

• Even though the HP 300 colour ink cartridge was barely used, I replaced it with another

• Run HP Print and Scan Doctor

• Uninstall and reinstall the latest HP printing software

After running the print quality diagnostic reports attached it seems that yellow does not print even after changing the cartridge. I've also attached an image of what is supposed to print and the purpled print. Can you please help me find a solution to this issue.

Many thanks,

Orhan 

[RnRMusicMan]

Hi @Orhan3000,

Welcome to the HP Forums!

I noticed that you cannot print yellow with your HP Photosmart c4780. I am happy to look into this issue for you!

Are you using Genuine HP Ink Cartridges? Or refills?

In the meantime, I would recommend to go through this guide, Fixing Print Quality Problems for the HP Photosmart C4600 and C4700 All-in-One Printer Series.

If you have gone through this guide already, or the steps did not resolve your issue, then the printer needs to be serviced. Please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

Best of luck!

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