Failure to Scan and WIA error

[T-K]

I have a HP Laser Jet 1536dnf MFP running Windows 7 on my HP laptop. My printer works great and my scanning used to work great up until the last month. Then the scanning gives me a communication error. I have uninstalled & installed several times and still the same error. When I run the HP scan doctor, it gives the error with the Windows (WIA). Yet I connected a different laptop to the network, installed all the drivers and the scanning worked just fine. So the printer works. My laptop also continues to print no problem.

As well, I have an HP Officejet Pro 8500A and the printing and scanning with the same laptop that I am having an issue with works just fine with the OfficeJet.

I tried the solution above of checking the 3 services identified (RPC, Shell HW Detection & WIA) and they are all started & set to automatic.

No clue what to do at this point.

Any help is much appreciated

Tony

[Gemini02]

Hi T-K

Here is a url explaining Wia. (Windows Image Acquistion)
http://msdn.microsoft.com/en-us/library/windows/desktop/ms630368(v=vs.85).aspx

I would recommend to run the Microsoft Fix It Tool to see if it will resolve your issue.

http://support.microsoft.com/mats/printing_problems/

If you need more assistance just let me know.

[carlosn]

hola, quiero escanear y me aparece el siguiente mensaje, necesito a WIA driver de un CD ( que no tengo o del manufacturer

[Alrina]

Try this: http://batcmd.com/windows/8/services/stisvc/

It helped to solve my WIA error problem with Epson V37 on Win8 machine

[Chen2015]

I had same problem  and tried all above instructions.It did not work. When I reinstall window 7 and install the device, the wireless scaner is working.

[CHARLIE65]

DID NOT WORK....

MY PRINTER WORKS FINE...BUT IT WILL NOT SCAN.   THE DEVICE SITS THERE AND THEN LEAVES AN

ERROR MESSAGE.  AND IT WILL NOT SHUT DOWN AFTER  PUSING THE ON\OFF BUTTON.

I AM TRYING TO FIND A WAY TO FACTORY RESET THE WHOLE DEVICE.

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WOODY 

[kastrol]

I encountered the same problem with my HP Printer..scanner

Checked my Shell Hardware, WIA and RPC and they are all enabled and set on automatic

my problem still persist and i cant scan documents or photos

I have already run hp fIx and it is till not working

Any other suggestions or help please?

[LeisureCraft]

This did not fix the problem.  All three of the required services were running.

[Simon104S]

When going throught the list I found the Shell HW Detection and RPC and the setting were correct. However I did not find WIA at all in the listing. I have HP psc1215 and am wunning Windows 10.1

[Abdullah_M90]

 i find the solution guys, am using win10 the problem was from the Bitdefender firewall i disable it and enable windows firewall in it works the HP is scanning ok now

try iy and give me feedback