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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2017 04:53 PM

HP Recommended
Product: Photosmart 6510
Operating System: Microsoft Windows 10 (64-bit)

When I scan I get the following.

 

Faulty Scan.jpg

 

Can anything be done to solve this or is this another HP for the bin.

 

John

 

1 REPLY 1

‎04-06-2017 10:43 AM

HP Recommended

@johnm1508,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing scan quality issues with your HP Photosmart 6510 e-All-in-One Printer.

This issue could occur if the scanner glass is not clean or the scanner mechanism is damaged.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Fixing Scan Quality Issues

If the issue still persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.
 

Rainbow23 - HP Support.
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