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shadow_42
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Fax tells me I need carrier number/code to send fax

HP Recommended
HP OffiiceJet 6962 all in one
Microsoft Windows 10 (64-bit)

I did Fax setup and ran test.  All Pass.  When I try to send fax the machine dials the number but then I here it say "A carrier access code is required"  Does the fax software supply or is it provided by my carrier?  Might it be a problem with the line that is connected to my residence.  I have DSL and have the machine connected with the adapter supplied by the provider as per fax instructions.  The fax is connected with the phone cable supplied by HP, 2 wire copper connector on each end.

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Rainbow23
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Hi @shadow_42,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get a message "A carrier access code is required" when you try to send a fax from your HP OfficeJet 6962 All-in-One Printer.

 

This issue could occur if there is a code set by your carrier for long distance fax.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Faxing with Long-Distance Access Codes, Calling Cards, or Internationally

 

You may also check the link on how to setup fax from the link: How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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