Faxes come in landscape and distorted/stretched

[caseyo4]

Is there still no fix for this?  Really?  Really?  You do realize these are still being sold.  Absoultely ridiculous there is no firmware update that addresses this problem.

[buchan1077]

I too have this problem and happened upon this today searching for a solution.  I take it no one has one, even HP!  This is frustrating.

[Kyle_W]

Are you recieving the faxes as a hard copy? For example, a fax machine sending it to your printer and then the printer is printing it off like that?

Or are you receiving the faxes via a network folder?

[buchan1077]

My faxes are being received on the printer and then sent to my email. Some come normally like they should and then I have some that come distorted.  

[caseyoneil]

These are faxes coming in, converted to PDF and e-mailed to me.  My understanding based on some reasearch on the issue is faxes sent from a digital/virtual fax machine do not have this issue, it is when people send old fashioned paper faxes that the distortion happens.  (Which is the majority of my faxes). 

This really needs to be corrected.

[caseyo4]

Like stated above, these are faxes that are e-mailed as PDF's (with no hard copy printed). It seems to reverse the landscape/portrait thus distorting the image. I have read this only does this when someone faxes a piece of paper, apparently it has better success when sent from a digital fax server (which does not help me)

[Kyle_W]

After doing some research on this issue, this only occurs when the documents are being converted into PDF. It has to do with the way the lines are on the page, the firmware thinks that the document is in landscape. HP knows about the problem and it should be addressed in a future firmware update. I would recommend turning on automatic updates. You can turn that on under by pressing the web settings icon, accessing the settings, and scrolling down until you see "Auto Update".